I recently bought my 5 year old kid a Snap Circuits Jr. SC-100 kit and the black wire broken almost immediately. It went on the shelf and sat for a while because I thought it would be a pain to replace the part. I forgot about the kit until my kid asked for it again a couple of weeks ago. We were quickly reminded that he couldn’t use it because that wire was broken. I did a quick search for “Snap circuits replacement wires” and found this http://www.snapcircuits.net/support/replacement_upgrade. I was blown away. Elenco, the company that makes Snap Circuits, not only makes replacement parts available, but will send them to you for free. So, I went ahead and ordered one black and one red wire because I’m pretty sure the red one will break soon too.
It’s great to see an example of putting customers first. Yes, some people will take advantage of them for doing this, but Elenco understands that it’s more important to please someone like me who will now keep buying their products as my kid matures into more complex electronics.
Kudos to Elenco!